The outsourcing of a wide range of business processes has grown significantly during the past 20 years. Today, like any 20 year old industry it is reaching a point of maturity.
In the life cycle of businesses and industries upon reaching maturity (in fact preferably before that point), businesses and industries must reinvent themselves. The outsourcing industry, in order to remain relevant and value-creating to its clients, must now look to reinvention. Both providers of outsourcing services and the clients who utilize the services have a role to play in this reinvention.
Unlike other business services which may be simply transactional or project based, successful outsourcing entails a deep partner relationship between the provider and the client organizations. Such ‘partnerships’ require full openness and honesty in the relationship. We are early adopters of Vested Outsourcing approaches and endorse its use.
Both parties must be prepared to take risks as well as share in the spoils of success together. For many outsource relationships today, this is not the case. It is this lack of willingness to partner that creates challenges for this industry in the future.
ECKLER ASSOCIATES IS COMMITTED TO HELPING BOTH PROVIDERS AND USERS OF OUTSOURCING SERVICES ACHIEVE BETTER OUTCOMES THROUGH IMPROVED PERFORMANCE AND BETTER RELATIONSHIPS.